Refund and Cancellation Policy

Last updated: 30th September, 2026

buzz.events ("Buzz") is operated by BWH Technologies LLP. Buzz is a platform: each event is run by its own organizer, and the organizer decides whether and how much to refund. This page explains how cancellations and refunds work on Buzz.

1. The organizer's policy applies

Every paid event has a refund and cancellation policy set by its organizer, shown on the event page. Read it before you book. If an event page does not show a refund policy, contact the organizer before booking.

2. How to cancel a booking

  1. Open your booking from the link in your confirmation email, or from your account.
  2. Choose Request cancellation before the cancellation deadline shown for the event.
  3. The organizer reviews your request and approves or declines it under their policy.

You will get an email when the organizer decides. After the deadline, you can no longer request cancellation through Buzz. Contact the organizer directly.

Instead of cancelling, you may be able to transfer your ticket to someone else, if the event allows it.

3. When refunds are paid

  • Approved refunds go back to the original payment method.
  • For payments made online through Buzz, refunds usually reach your account within 5–7 business days after approval. Your bank or card issuer may take longer to show them.
  • For offline payments (cash or bank transfer to the organizer), the organizer refunds you directly.
  • Payment gateway charges may not be refundable, depending on the organizer's policy.

4. If an event is cancelled or changed

If an organizer cancels, postpones or significantly changes an event, contact the organizer about a refund or other remedy. We will help you reach them if they do not respond.

5. Fees charged by Buzz

Buzz does not currently charge attendees any platform fee. If we introduce fees in future, this page will explain whether they are refundable.

6. Help and complaints

For questions about a specific event, contact its organizer first. Their details are on the event page.

If you cannot reach the organizer, or you have a complaint about Buzz itself, contact us:

Grievance Officer: JATIN BANSHPAL Email: grievance@bwh.tech

We acknowledge complaints within 7 days and aim to resolve them within 30 days.